Return Policy - Puri New Zealand

Because an enjoyable customer experience is important to us, do not hesitate to send us a message before returning your items. Together, we might solve your issue or giving you a suitable piece of advice. It is always a pleasure to give you required support before and after your purchase.


In any case, when you make an order from, you are eligible to return your articles within 14 business days after you received them. Items returned must be the same condition as received initially. Rastenberger is entitled to refuse a refund if goods where not in original condition (e.g. opened, used, damaged...) or if they are lost during the delivery back. Shipping cost are in charge of the client except if products where not in condition in the first place (thank you for giving us a notice if that occurs).

Refund Policy - Puri New Zealand

Your refund will be send back within 14 business days after receiving your item(s), proved by tracking number. The amount transfered will be equal to what you spent for your order and it will be send on the credit card used during the payment process.


In order to return an article, thank you to ship it to the address stated below and to send an Email ( while providing your proof of delivery and your contact detail. If you need any help, feel free to contact us either by Email or by phone.


Puri New Zealand - 205

6 Avenue Jean Jaurès

73000 Chambéry


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Otago House, Dunedin

New Zealand



Carl-Zeiss-Ring 5, 99636 Rastenberg